AVX Strategy
Case Study
Streamlining Service Delivery for Advocacy Firm
Knowledge based firms need scale without adding headcount.
Our client, a top advocacy firm, was overly dependent on key personnel. Work piled up on the same people, service quality varied, and they lost revenue because requests weren’t being handled consistently. We rebuilt their delivery engine with clearer workflows and a simple system that distributed work evenly and surfaced what needed attention, unlocking more output from the same team.
$314k
Revenue per employee
25%
YoY profit increase
91%
Client retention rate
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Problem: Disorganized and Bottleneck Prone Workflows
Service delivery centered around a few key people and lacked structure. Work wasn’t being triaged, tracked, or closed consistently. They couldn’t scale the client base without adding headcount or overloading the same key staff.
Solution: Workflow Redesign and a Service Management System
We rebuilt their service workflow and added a lightweight service management layer. Client requests now come through one place, get triaged, and are distributed evenly across the team.
Impact: Better Service Quality and Scalability
Their team now operates with clear intake, defined workflows, and predictable capacity, driving higher output without adding headcount.
BOOK A MEETING
AVX Strategy
Case Study
Streamlining Service Delivery for Advocacy Firm
Knowledge based firms need scale without adding headcount.
Our client, a top advocacy firm, was overly dependent on key personnel. Work piled up on the same people, service quality varied, and they lost revenue because requests weren’t being handled consistently. We rebuilt their delivery engine with clearer workflows and a simple system that distributed work evenly and surfaced what needed attention, unlocking more output from the same team.
$314k
Revenue per employee
25%
YoY profit increase
91%
Client retention rate
BOOK A MEETING
Problem: Disorganized and Bottleneck Prone Workflows
Service delivery centered around a few key people and lacked structure. Work wasn’t being triaged, tracked, or closed consistently. They couldn’t scale the client base without adding headcount or overloading the same key staff.
Solution: Workflow Redesign and a Service Management System
We rebuilt their service workflow and added a lightweight service management layer. Client requests now come through one place, get triaged, and are distributed evenly across the team.
Impact: Better Service Quality and Scalability
Their team now operates with clear intake, defined workflows, and predictable capacity, driving higher output without adding headcount.
BOOK A MEETING
Case Study
Streamlining Service Delivery for Advocacy Firm
Knowledge based firms need scale without adding headcount.
Our client, a top advocacy firm, was overly dependent on key personnel. Work piled up on the same people, service quality varied, and they lost revenue because requests weren’t being handled consistently. We rebuilt their delivery engine with clearer workflows and a simple system that distributed work evenly and surfaced what needed attention, unlocking more output from the same team.
$314k
Revenue per employee
25%
YoY profit increase
91%
Client retention rate
BOOK A MEETING
Problem: Bottleneck Prone Workflows
Service delivery centered around a few key people and lacked structure. Work wasn’t being triaged, tracked, or closed consistently. They couldn’t scale the client base without adding headcount or overloading the same key staff.
Solution: Workflow and Service Management Redesign
We rebuilt their service workflow and added a lightweight service management layer. Client requests now come through one place, get triaged, and are distributed evenly across the team.
Impact: Better Service Quality and Scalability
Their team now operates with clear intake, defined workflows, and predictable capacity, driving higher output without adding headcount.
BOOK A MEETING